Refund & Return Policy
We want you to be genuinely happy with what arrives. This page explains when you can return something, and what happens to your money.
Returns
You may return an item within 7 days of delivery, provided it is unlit and in its original packaging. Write to hello@candlealchemist.com and we will arrange a pickup.
Once a candle has been burned we cannot resell it, so lit candles are not returnable unless something is genuinely wrong with them.
Gift sets and hampers must be returned complete. We cannot accept part of a set.
Damaged, faulty or wrong items
If something arrives broken, faulty, or is not what you ordered, tell us within 48 hours of delivery with a photograph. We will replace it or refund it in full, including any shipping you paid.
You do not need to return a damaged item before we act — the photograph is enough.
How refunds are processed
Refunds are issued through Razorpay to the original payment method within 24 hours of the returned parcel reaching us, or immediately in the case of a damaged item.
Your bank then takes a further 5–7 working days to post the credit. UPI refunds are usually faster.
Cash-on-delivery orders are refunded by bank transfer; we will ask for account details in writing.
What is not refundable
Shipping charges are not refunded where you simply changed your mind, only where the item was faulty or wrongly sent.
The cash-on-delivery handling fee is not refundable once a parcel has been dispatched, as the courier has already been charged.
Cancellations
You may cancel any order before it is dispatched for a full refund, including shipping. Write to us as soon as possible — we usually dispatch within a working day.
Once a parcel has left the studio it must be handled as a return.
Questions about any of this? Write to hello@candlealchemist.com.