01
What we collect
When you order: your name, delivery address, email address and phone number. We need these to fulfil and deliver the order.
When you create an account: your email address or phone number, and your name if you give one.
Automatically: basic technical data such as your browser type and the pages you view, used to keep the site working and to understand what people look at.
We do NOT collect or store card numbers, UPI IDs or bank details. Payment details are entered directly with Razorpay and never reach our servers.
02
Why we use it
To process and deliver your order, and to contact you about it.
To provide order history and tracking when you sign in.
To meet our legal obligations, including GST records, which we are required to retain.
We only send marketing email if you have asked for it, and every such email has an unsubscribe link.
04
How long we keep it
Order and invoice records are retained for eight years, as required for GST and accounting purposes.
Account data is kept until you ask us to delete it.
05
Your rights
You may ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Write to hello@candlealchemist.com and we will respond within 30 days.
Deleting your account does not remove invoice records we are legally required to keep.